Frequently Asked Questions
Everything you need to know about your vinyl collection and orders.
How do you ensure records aren't damaged during shipping?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl. Each record is secured with bubble wrap and corner protectors to prevent seam splits and warped edges during transit.
What is your return policy for opened vinyl?
We accept returns on unopened, mint-condition records within 30 days. If a record is defective or has significant surface noise, please contact us for a replacement or a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel or change my order after it has been placed?
If your order has not yet entered the shipping process, we can modify or cancel it. Please contact our support team immediately with your order number for assistance.